Established Goals: Each facility has unique expectations for contract services and its own definition of “clean”. Goals are built around your clearly defined expectations.

Proactive Management: Continuous communication between your management and ours allows IH Services to incorporate your day-to-day concerns into our schedule, and to monitor any changing situations or special needs.

Engineered Job Schedules: IH Services’ Industrial Engineering Department will establish a detailed job schedule for each associate. This allows our on-site management to monitor each associate and the work they are performing.

Daily and Weekly Inspections: The on-site Account Manager for IH Services conducts daily and weekly inspections to ensure conformance to requirements.

Monthly Quality Audits: The District Manager conducts a formal monthly quality audit. A plant representative is encouraged to participate and results will be reviewed and action taken based on these results.

Customer Feedback: Each of IH Services’ manager’s responsibilities revolve around monitoring our service and communicating with you and your team. This communication helps us to keep track of changing situation and anticipate special needs. Also, our President sends out a Customer Satisfaction Survey every six months.

Scheduled Partnership Reviews: IH Services’ Account Managers are available for your weekly staff meetings. Also, our Regional Vice President, Operations Manager and District Manager have regularly scheduled meetings with plant personnel.

Continuous Improvement: At IH Services, we are constantly striving to find new methods, supplies and equipment to give you a neat, clean place to work. We consider your success an important measure of ours.

The Quality Process:

IH Services’ site quality performance begins with training the on-site Account Manager. This person is taught what to look for during daily walk-throughs of the facility. We also encourage the facility to allow our Account Manager to participate in the facility’s weekly meeting to discuss our performance and any issues we need to be aware of. The Account Manager also conducts daily and weekly inspections.

The IH Services’ District Manager will visit the site every 7 – 10 days to communicate with the Account Manager and facility contact, as well as to make a visual inspection of the facility. He will also conduct monthly quality inspections or audits to measure our performance and we encourage our facility contact to participate. Our Regional Vice-President also visits and may participate in our scheduled Partnership Review which covers all aspects of our performance from quality issues to budgetary concerns to our employee morale and turnover. 

Twice per year, our President sends out a Customer Satisfaction Survey to be filled out by the site to further monitor our progress. 

Only by staying close and communicating with the facility can we keep up with your needs and our performance.